SLAs & reporting
Your SLA dashboard is lying to you (and your clients know it)
Pause-the-clock tricks, reassignment resets, and other ways ticketing systems flatter your response times. What honest SLA reporting looks like and why clients reward it.
SLAs & reporting
Pause-the-clock tricks, reassignment resets, and other ways ticketing systems flatter your response times. What honest SLA reporting looks like and why clients reward it.
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